Payments
- Why is my Debit Card deposit failing?
- Why couldn't I enroll with VIP Preferred?
- How to add a new deposit method?
- How do I update a deposit method?
- How do I make a deposit?
- Why do you need my driver's license?
Account
- Forgotten password/locked account
- I have forgotten my username, how can I retrieve it?
- I am unable to reset my password, what should I do?
- I'm unable to login, what should I do?
- My account has been blocked for 24 hours, what should I do?
- Do I have to pay tax on my winnings?
Responsible Gaming
- How do I set Spending Limits?
- How can I set a Deposit Limit?
- How do I change/remove a Responsible Gaming limit?
- Account Cool Off
- Account Self-Exclusion
- Personal Limits
Technical
Sports
- Welcome Offer - Bet $50, Get $200
- How do I place a wager?
- Why was my betslip voided?
- What does "off the board" (OTB) mean?
- Why is my bet suspended (closed)? What do I do now?
- What are "correlated events"?
Verification
- How can I send my identification documents?
- Why do I need to send my identification documents?
- How can I verify my email address?
- What do I do if I have not received the verification email?
- Thunderbird
- Apple Mail
